Customers, reviews & wishlist

Buyer accounts — no passwords

Buyers sign in with a 6-digit code sent to their WhatsApp — or by SMS, when BazaarSaaS has SMS switched on (buyers can choose "Send the code by SMS instead", and a code that can't go by WhatsApp goes by SMS on its own) — or with email and password. Signed in, they get:

• My orders — every order, its status, invoice, tracking and returns; Cancel this order until you pack it, and Buy again, which puts the order's items back in the cart at today's prices (anything sold out or removed is named and left out) — Buy again works from any order link, signed in or not,
• saved addresses — checkout fills itself next time,
• a wishlist (the heart on every product).

Buyers can still check out as guests.

Your customer list

Customers lists everyone who has ordered, with orders, total spent and last order. Open a customer to see their orders and addresses, and add private notes for your team.

Segments group customers by spend, how recently they ordered, number of orders, city / state or payment method. Save a segment and export it to CSV — for example to send offers.

Checkout leads

When a shopper types their mobile number at checkout (or in Quick Checkout) and doesn't finish, they appear in Checkout leads — with their name and PIN code if they typed them, what was in the cart and its value, where they came from (an Instagram link, a Google ad, …) and when. WhatsApp opens a chat with a ready message in your store's language, naming what they left — change it if you like, then send. Mark each lead Contacted or Lost and add a note; it turns Won by itself when that mobile number orders, with a link to the order. Nothing is saved until a full mobile number is typed, the checkout tells shoppers their details are kept so you can help, and leads are never sent anywhere else.

Reviews and ratings

Buyers who received a product can rate and review it. New reviews wait in Reviews until you approve them; approved reviews and the average rating show on the product page and in search results.

Enquiries

Messages from your store's Contact page arrive in Enquiries.

Buyers' personal data

India's data protection law (DPDP) says personal details are kept only as long as they're needed, so BazaarSaaS removes them every night — see Settings → Buyers' personal data:

• Checkout leads are deleted after 90 days.
• Unpaid and cancelled orders lose the buyer's name, phone, email and address after 180 days; the order shows "Removed buyer" but keeps its items and totals for your accounts. Paid orders are never touched — GST invoices are kept 8 years.
• The message log masks email addresses and numbers after 90 days ("ra•••@example.in").
• Shipping label links (the label shows the buyer's address) are removed 30 days after the order shipped. Every label, packing-slip and customer-list download is recorded in the Security log.

If a buyer asks to be erased, send their email or mobile to BazaarSaaS support from Help & support: their account, saved addresses, wishlist, reviews, notes, enquiries, checkout leads and message-log entries are removed, and their details are taken off past orders (the orders and totals stay).